About Us


HopeGreyBruce Mental Health and Addictions Services is a non-profit charitable organization. It was established in 1985 to develop a number of community mental health and addiction programs across Grey-Bruce. Our organization currently operates 2 addiction programs and 8 community mental health programs that together serve approximately 2000 clients per year. We also host two multi-agency community mental health teams.  We are accredited with Accreditation Canada. 

Our Mission is healthier individuals, families and communities in Grey-Bruce through the provision of mental health and addiction services that are comprehensive, accessible, effective, and client-centred.  In order to achieve our Mission, we will:

  • Develop and operate high quality community-based programs and services
  • Establish effective partnership with our stakeholders
  • Promote service coordination and continuity of care at the client, program and system levels
  • Promote health and prevent mental illness and addiction
  • Make effective and efficient use of our resources

Our Vision is to be an essential and visible participant in enhancing the wellness of our community by promoting Health, Opportunity, Partnership and Empowerment (HOPE)

The success of HopeGreyBruce and its programs rests in the belief of its staff and Board of Directors in the following values:

1. Commitment to client-centred, recovery oriented service
We believe that the people we serve have the following rights:

    • The right to high quality, accessible, effective and individualized services
    • The right to self determination and to make decisions regarding their treatment
    • The right to be treated with fairness, dignity, respect and compassion
    • The right to pursue and achieve increased independance, improved quality of life and full integration within their community

2. Commitment to quality, safety, and accountability
We believe we have a responsibility to our clients and other stakeholders, including the broader community, to provide safe, high quality services and to effectively and efficiently use our resources.  We are committed to meet or exceed the expectations of our stakeholders and to involve them in service planning and evaluation.

3. Commitment to partnerships
We believe that our organization is strengthened and shaped by its partnerships with its stakeholders.  We are committed to effective communication, collaboration and working relationships within our organization, with other service providers and with the clients and communities we serve.

HopeGreyBruce provides a broad range of mental health and addiction services for area residents.  Our services include: addiction assessment, treatment and consultation services for adults and youth; mental health counselling; case management; social rehabilitation/recreation and supportive housing for people with mental illness; as well as primary care for people with mental illness and/or addiction. We host a website and multi-user information system and we provide information and education about mental illness and addiction for professionals and the public. We also offer peer support, education and information to foster self-help among those with serious mental illness and their families. 

HopeGreyBruce is one of the three member organizations in Mental Health Grey Bruce, an innovative alliance that delivers mental health services via five multi-agency community mental health teams. HopeGreyBruce hosts two of those teams.

HopeGreyBruce is directed by an 11-member volunteer Board of Directors who are residents of Grey or Bruce County.  The Board is responsible for the overall governance of the organization.  It carries out its duties in accordance with the Bylaws, relevant legislation, and Accreditation Standards.

Board members are elected on an annual basis and are expected to service at least 3 years. The maximum term is usually 9 years.

Board recruitment is targeted to individuals with the knowledge, skills and experience required for effective governance. To this end we seek nominees with experience in governane, accounting, project management, education and training, health and safety, management and delievery of health care, human resources management, strategic planning, business/agency management, personal and professional experience with mental health and/or addiction services, quality/performance management and municipal government. Our current membership includes individuals with experience in almost all of the areas listed.

The Board meets at least 10 times per year, including regular monthly meetings, special meetings and an annual meeting with the staff. Meetings are documented and are conducted in accordance with our Bylaw and our governance policies and procedures.

The Board has 3 standing committees, the members of which are elected on an annual basis for renewable one year-terms.

  1. Executive Committee includes the Chair, Vice-Chair, Past-Chair, Treasurer and Secretary. It generally meets on a monthly basis, approves the agenda for monthly Board meetings and plays the lead role in recruitment, mentoring and evaluation of the Executive Director.
  2. Finance Committee includes the Treasurer and at least two other Board members. It generally meets monthly, reviews the financial statements, budget, audited statements and reviews and develops financial policies for approval by the Board of Directors.
  3. Governance Committee includes at least three Board members plus the Executive Director. It oversees Board recruitment, orientation, education and evaluation and reviews and develops governance policies and Bylaws for approval by the Board.

In carrying out its responsibilities, the board is guided by the Mission, Vision and Values of the organization and by a commitment to accessibility, ethics, wuality and safety. Board members are required to sign and abide by an Oath of Office and to comply with comprehensive standards of conduct that address conflict of interest, confidentiality, fraud and ethics. The Board is committed to a high standard of practice. It takes advantage of educational resources and opportunities and evaluates its own performance on a regular basis. The Board monitors corporate performance and quality in various ways:

  • Monthly reports of senior staff
  • Compliance reports
  • Risk management reports
  • Review of budgets, monthly financial statements and audited statements
  • Approval of Quality Improvement Plan (QIP) and monitoring of corporate performance relative to performance indicators and targets
  • Reports on achievement of strategic priorities
  • Program presentations
  • Results of stakeholder satisfaction surveys



Our clients and families For quality services that are safe, accessible, client-centred, recovery-oriented, and consistent with best practices
Our staff For effective leadership and management, a safe, healthy workplace and opportunities to mazimize their potential
Our funders For efficient and effective use of our resources, compliance with policies and regulations, and fulfillment of accountability agreements
Our partners For cooperation and collaboration at the client, program and system level
The communities we serve For efficient use of our resources, delivery of safe, accessible quality services and the achievement of our Mission in a manner that is consistent with our values and accountabilities

As of 2015-2016, our organization was funded for 81 full and part-time positions and was administering four operating budgets that together exceeded $7 million per year. Our funders are the South West Local Health Integration Network and the Ministry of Health and Long-Term Care. From time to time we receive one-time grants from various sources for specific projects as well as donations from the public.

The Board and Management Team have identified six strategic priorities for the organization for 2014-2017:

  1. Human Resources
  2. Financial Sustainability
  3. Organizational Quality and Effectiveness
  4. Partnerships and System Development
  5. Education, Awareness and Communication
  6. Responsive, Accessible and High Quality Services and Supports 

HopeGreyBruce has developed a Quality Improvement Plan that formalizes its commitment to achieve specific goals and targets in five key quality dimensions: access, client-centred, effectiveness and integration.
View the Quality Improvement Plan.




Community Network Support Team

Provides education and information services to enhance mental health knowledge and resources in Grey-Bruce and promote effective communication and coordination amongst system stakeholders. Offers workshops, hosts a system website, produces newsletters & brochures

Grey Bruce Mental Health Information System

Computerized information system used by our programs and those of CMHA to meet internal and external reporting requirements

Central Grey Bruce Mental Health Counselling

South Grey Mental Health Counselling

Provide mental health counselling for adults with serious and/or acute mental health problems and their families. These programs host 2 multi-agency Community Mental Health Teams: South Grey Team (Markdale) and Central Grey-Bruce Team (Hanover).

Community Connections: Housing & Support
  • Supportive Housing
  • Apartment Program
  • Safe Beds
  • Outreach Community Supports
  • Group Services
  • Drop-in Program (Green House)
Provides housing and support for adults with serious mental illness
  • Housing services include:
    1. Direct provision of primary care
    2. Shared care/collaboration with other primary care providers
    3. Use of telemedicine to maximize access
  • Outreach Support Services: Counselling, case management, skills training and assistance with activities of daily living
  • Group Service: life skills training, social recreation/rehabilitation activities
  • Green House program provides social rec/rehab., education, peer support

Family Support Initiative

Provides education, consultation and community development to foster peer support and networking among family members of those with mental illness

Consumer/Survivor Development Project

Provides education, consultation and community development to foster peer support and networking among family members of those with mental illness

Primary Care Telemedicine Program

Increases access to comprehensive primary care for those with mental illness and/or addiction:
  • Direct provision of primary care
  • Shared care/collaboration with other primary care providers
  • Use of telemedicine to maximize access



New Directions for Alcohol, Drug and Gambling Problems

  • Community Treatment (substance use and problem gambling)
  • Addiction Supportive Housing
  • Addiction Court Support
  • Methadone Maintenance Counselling
  • Methadone Maintenance Counselling Treatment for Pregnant and Parenting Mothers

Provides community-based addiction services for adults with substance abuse and/or gambling problems, those with concurrent disorders and those affected by someone else's substance abuse and/or gambling problems. The program operates a full time office in Owen Sound, has decentralized workers to Hanover and Walkeron and provides regular outreach to 7 communities across Grey-Bruce.
  • Community Treatment includes: comprehensive assessment; treatment planning, referral; treatment, case management and follow-up
  • Addiction supportive housing: transitional subsidized housing (8 units) and outreach support/case management for adults in recovery
  • Addiction Court Support: to expedite & facilitate access to addiction services for those charged with drug (or drug-related) offenses


CHOICES: Drug & Alcohol Counselling for Youth

Provides community-based addiction services for adults with substance abuse problems, those at risk and those affected by someone else's substance abuse. Treatment services are similar to those of New Directions. It operates a full time office in Owen Sound, has decentralized 1 worker to Hanover, and provides regular outreach to 11 high schools in 10 communities.

View the Organizational Chart.

In crisis?

If you are in crisis, please call 911 or go to your nearest emergency room.  You may also call the Mental Health Crisis Line at 1-877-470-5200.

Special Announcements
A Memorandum of Understanding (MOU) has been signed by Canadian Mental Health Association Grey Bruce, G & B House, and HopeGreyBruce Mental Health & Addiction Services. Grey Bruce Health Services (GBHS), which serves a large population of outpatient adult clients seeking mental health and addictions support, is also part of the MOU and will be working with the group to transition some of its services to the new agency.
At HopeGreyBruce, our goal is to provide our clients with the best possible mental health and addiction services we can with the resources we have. We rely on our clients to tell us whether or not we are meeting that goal…whether we are providing the services they need…whether we are helping them. Your opinion counts – please let us know what you think we are doing well…and also tell us where we need to make improvements.
HGB News
Who should attend this series? This series of four presentations will be of interest to anyone who would like to learn more about mental illness. It will be of interest to people with a mental illness , family members, friends, neighbours, nurses, social workers, physicians, clergy, students, teachers, and other health and social service workers.
If you are a family member or friend of someone with a mental illness, these meetings may be of interest to you. Would you like to hear about the experience of other who have been there? Would you like to experience support from others who really understand? Are you wondering how other families cope with mental illness? Do you want information and resources to help you understand your role as a family member?
Would you like the opportunity to share experiences and activities with other consumer/survivors? Do you seek understanding in a safe and supportive environment? Are you interested in learning how othere individuals are coping with mental illness? Do you want more information and resources to help you better understand how to live with a mental illness?
Voice of Clients!
Hope is the only thing that keeps me going. I always go to bed at night thinking tomorrow is going to be a better day…not just another day. I wouldn’t have survived without the hope that I receive from the staff at the Markdale office.