We'd Like To Hear From You

At HopeGreyBruce, our goal is to provide our clients with the best possible mental health and addiction services we can with the resources we have. We rely on our clients to tell us whether or not we are meeting that goal…whether we are providing the services they need…whether we are helping them. Your opinion counts – please let us know what you think we are doing well…and also tell us where we need to make improvements.

Here are just some of the areas where we would welcome your comments:

Our Mission: Through its programs and services, HopeGreyBruce aims to improve health, opportunity, partnership and empowerment for people with mental health and /or addiction issues.

• Do you think we are living up to our Mission?
• Are there unmet needs or gaps in services that we should be trying to fill? 

Our Programs and Services:

• Do they provide the right services, in the right places, to the right people?
• Do you trust them to provide you with the services you need?
• Do our programs and staff work well together in providing you with services and supports?
• Are our program locations clean, safe, easy to access?

If you are happy with our service, please let us know. 

If you have a complaint, please tell us so we can make improvements.

There are various ways you can give us feedback:

1. Tell your worker.
2. Tell the program director of the program that is working with you.
3. Write us a letter or leave a note in the suggestion box. You don’t have to provide your name.
4. Complete an anonymous online survey. Your worker can tell you how to do this.
5. Complete a survey on our website. 

https://www.surveymonkey.com/r/HopeGreyBruceFeedbackSurvey-Website

 

Thank you. We look forward to hearing from you. Our contact information is provided below.

How To Reach Us:

HopeGreyBruce Administration Office
1101 2nd Avenue East, Suite 206, Owen Sound, ON N4K 2J1
Tel: (519) 371-4120   Fax: (519) 371-6138

Central Grey Bruce Community Mental Health Team
425 10th Street, Unit 8, Hanover, ON N4N 1P8
Tel: (519) 364-7788 Fax: (519) 364-5052

Choices Drug & Alcohol Counselling for Youth
1101 2nd Avenue East, Suite 207, Owen Sound, ON N4K 2J1
Tel: (519) 371-5487 Fax: (519) 371-7751

Community Connections: Housing & Support
1105 1st Avenue East, Owen Sound, ON N4K 2E2
Tel: (519) 371-2390   Fax: (519) 372-1592

Community Network Support Team
1101 2nd Avenue East, Suite 205, Owen Sound, ON N4K 2J1
Tel: (519) 371-4551   Fax: (519) 371-6138

Consumer Survivor Development Program
1101 2nd Avenue East, Suite 205, Owen Sound, ON N4K 2J1
Tel: (519) 371-4582   Fax: (519) 371-6138 

Family Support Initiative
1101 2nd Avenue East, Suite 205, Owen Sound, ON N4K 2J1
Tel: (519) 371-4802   Fax: (519) 371-6138

New Directions for Alcohol, Drug & Gambling Problems
1101 2nd Avenue East, Suite 207, Owen Sound, ON N4K 2J1
Tel: (519) 371-1232   Fax: (519) 371-7751

Primary Care Telemedicine Program
c/o Brockton Area Family Health Team
21 McGivern Street West, Box 1300, Walkerton, ON N0G 2V0
Tel: (519) 507-8003   Fax: (519) 507-8004

South Grey Community Mental Health Team
27 Main Street West, Units 3-6, Box 650, Markdale, ON N0C 1H0
Tel: (519) 986-3030   Fax: (519) 986-2416

In crisis?

If you are in crisis, please call 911 or go to your nearest emergency room.  You may also call the Mental Health Crisis Line at 1-877-470-5200.

Special Announcements
A Memorandum of Understanding (MOU) has been signed by Canadian Mental Health Association Grey Bruce, G & B House, and HopeGreyBruce Mental Health & Addiction Services. Grey Bruce Health Services (GBHS), which serves a large population of outpatient adult clients seeking mental health and addictions support, is also part of the MOU and will be working with the group to transition some of its services to the new agency.
At HopeGreyBruce, our goal is to provide our clients with the best possible mental health and addiction services we can with the resources we have. We rely on our clients to tell us whether or not we are meeting that goal…whether we are providing the services they need…whether we are helping them. Your opinion counts – please let us know what you think we are doing well…and also tell us where we need to make improvements.
HGB News
Who should attend this series? This series of four presentations will be of interest to anyone who would like to learn more about mental illness. It will be of interest to people with a mental illness , family members, friends, neighbours, nurses, social workers, physicians, clergy, students, teachers, and other health and social service workers.
If you are a family member or friend of someone with a mental illness, these meetings may be of interest to you. Would you like to hear about the experience of other who have been there? Would you like to experience support from others who really understand? Are you wondering how other families cope with mental illness? Do you want information and resources to help you understand your role as a family member?
Would you like the opportunity to share experiences and activities with other consumer/survivors? Do you seek understanding in a safe and supportive environment? Are you interested in learning how othere individuals are coping with mental illness? Do you want more information and resources to help you better understand how to live with a mental illness?
Voice of Clients!
Hope is the only thing that keeps me going. I always go to bed at night thinking tomorrow is going to be a better day…not just another day. I wouldn’t have survived without the hope that I receive from the staff at the Markdale office.